Discover ActionSuite CTI Features

• Intelligent Answering: Ensures that a telephone call and relevant application data are simultaneously delivered to the agent's screen (screen pop).
  
  
• Intelligent Transfer: Allows Direct Transfer, Consultative Transfer and Data Only Transfer.
  
  
• Intelligent Conference: On a consultative conference - allows agents to consult with another and send data to that agent.
  
  
• Intelligent Dialing: Allows agent to place a call with a single keystroke.
  
  
• Hot Key Application: The Softphone or Hot Key application enables an agent to perform phone and ACD functions directly from the keyboard.
  
  
• Integrated CTI: The Log-on/off switch feature is accessed through theHotKey application which permits an agent to sign on or sign off of both CTI and the telephone switch in one action.
  
  
• Call Monitoring: Allows a supervisor to receive the customer information that is delivered to an agent as they monitor the agent's voice call.
  
  
• Cradle-to-Grave Reporting: Detailed description of each call in a text format activity log from the time it arrives at the switch through the IVR, agent transfers and conferences until the call has ended.
  
  
• Scripting: With our server's scripting language, Computer Telephony Integration (CTI) features can be embedded into your applications without modification.

ActionSuite Enhanced Applications

• ActionSuite Call Me: Captures web-gathered information for data mining and telemarketing.
  
  
• ActionSuite Survey: Transfers callers that wish to participate in an automated survey back to the IVR for survey participation.
  
  
• ActionSuite RouteMaster: Provides intelligent routing of calls based on customer preferences and priorities or company-specified criteria.
  
  
• ActionSuite IVR API's: Integrate your premise-based IVR or network-based interactive voice services with our CTI capabilities.
  
  
• ActionSuite Dialer: Provides agents with access to individual customer calling lists and the ability to make a call by pressing a single key, simultaneously receiving customer data.
  
  
• ActionSuite Recording: Detailed event trigger and data from PBX/ACD which seamlessly integrates with your current recording application allowing you to monitor internal agent call-processing activities.
  
  
• ActionSuite Reports: Produces detailed and summary reports that provide an integrated view of both data processing and call-processing activities. Provides on-line statistics.
  
  
• ActionSuite Professional Services: We offer a variety of Professional Services to assure a quick and smooth implementation of CTI.